QUALITY IMPROVEMENT METHODS AND THEIR USAGE IN ALBANIAN PUBLIC UNIVERSITIES

Education and higher education in particular is one of strategic priorities for

development, which guarantees progress. Its role is related to all characteristics of a society,

and it undoubtedly constitutes one of the most important areas of life of a nation. It has stable

and long-term impact on all aspects of activities related to people and their welfare. The

challenge to be faced in the transition period requires that higher education in Albania to be

developed, consolidated and follow the trend of higher education in developed countries.

Quality itself and by using the continuous quality improvement methods by universities, it

constitutes the basis for ensuring the success of the Albanian higher education institutions in

the future.

In this paper, through the use of literature, the questionnaires and interviews directed mainly

to the professors / pedagogues working in Albanian public higher education institutions, the

focus is to show the continuous quality improvement methods used by universities / faculties /

departments, and to test the hypothesis: The use or not of the continuous improvement

methods is dependent on the studies type (those higher education institutions that offer first

cycle studies, first and second cycle studies, or first, second and third cycle studies) that the

higher education institution offers.